Must I book a hair appointment many weeks in advance?

We sometimes have last-minute appointments available and you can call us on Tel: 01942 212001 or choose a stylist from our home page to book an appointment online. To avoid disappointment please book your hair appointment at least 2 weeks in advance.

Can I still get my hair done if I come late for my appointment?

If you know that you will not be on time for your hair appointment, please let us know as soon as possible. Your hairdresser may be able to fit you in later on that day. It can depend on how busy the stylist is. If it's not possible for your regular stylist to do your hair. We may suggest that you have your hair done by another stylist. Sometimes it may be necessary to reschedule your hair appointment for another day.

What are your hairdressers opening times?

Some of the stylists have working hours that vary greatly from the salon's general opening times. If you go to the salon opening hours page, you can click a stylist and choose a calendar date to see each stylist's actual hours of work.

Do your hairdressers accept contactless payments?

Yes, we do. We can accept payment from contactless cards or contactless devices like smartphones. We can also accept payments by chip and pin or cash.

Can I get a free fringe trim at your hairdressers?

All our regular clients get this for free. We do not book appointments for a fringe trim. Instead, you can pop in any time the salon is open. However please note that this is subject to availability i.e. you may have to wait for a few minutes if no hairstylist is available. Please note that this free service is only for the reshaping of an existing fringe. If you are new to the salon there is a £5 charge for a fringe trim.

Does the salon have parking?

This hairdressers does have its own parking. This is located at the back of Pemberton High Street. Parking is free of charge and only a 20 second walk.

What can I do if I do not like my hair?

When it comes to hair everything can be fixed. In most cases, cuts and colours can easily be adjusted. The original stylist would be the best person to correct their own work. Please feel free to contact the stylist and book another appointment within 2 weeks and this is usually at no extra charge.

Will I need a skin allergy test?

All Colours or Highlights require a skin test at least 48 hours before your appointment. You will still need to come for a skin test even if you have had a skin test colour or highlights at another salon. You do not need an appointment for a skin test because the skin test only takes two min to do. You can simply walk in most days between 10:30 am - 4:30 pm (closed on Sundays and holidays). You just wait 48 hours to see if there has been any reaction. Once done the skin test is then valid for 30 days. Clients must be at least 16 years old.

For the test, we apply some colour onto your skin usually behind the ear. Leave it there for 48 hours without washing or touching it. Look out for anything unusual like redness, swelling, burning or itchiness. If you notice something let us know and also seek medical advice.